1. Campervan Bedding & Equipment 🏕️

• Campervan bedding and equipment are standard and fixed.
  
• If you have personal comfort preferences, we recommend bringing your own bedding or heating/cooling items.
  
• This service focuses on an authentic, nature-based campervan experience and is not suitable for perfectionists or those expecting highly customized equipment.
  
• For higher or special requirements, please choose a service that better fits your needs.
  

2. Charging & Battery Usage 🔋

• Keep the external battery ON at all times; vehicle charges it while driving.
  
• Driving charge is slower than dedicated chargers; plug into campsite power every 1–3 days.
  
• If battery drains due to personal usage, AC or other equipment may not work; you are responsible.
  
• AC usage: full battery + 27–28°C + fan ≈ 8 hours. Driving 5–6 hrs recovers ~4% per hour, adding ~3–4 hrs AC.
  

3. Vehicle Height Advisory ⚠️

• Vehicle height (including side awning): 210 cm.
  
• Pay attention to height restrictions in underpasses and parking structures.
  
• Guests taller than 190 cm (6’3”) may find cabin tight; contact us before booking to confirm comfort.
  

4. Daily Mileage Limit 🚗

• 300 km per 24 hours.
  
• Exceeding 300 km → NT$8/km maintenance fee.
  

5. Vehicle Operation Instruction ⏱️

• Allow 30–60 minutes before pick-up for basic instruction on how to operate the vehicle.

1. Cancellation Policy ❌

• 14+ days before departure: full refund.
  
• 7–13 days: 50% refund.
  
• 0–6 days / no show: NO refund.
  
• Handling fee: NT$30 per refund.
  
• Refunds will be issued based on the actual amount received after deduction of any transaction fees. Please note that payment processing fees, currency exchange differences, and third-party charges (such as PayPal fees) are non-refundable.
• “In case of force majeure (e.g. typhoon, natural disasters), rescheduling or partial refund may be offered.”
  

2. Overtime Policy ⏳

• Notify at least 12 hours in advance for late pickup.
  
• Late pickup: NT$200 per 30 min, first hour NT$300, max NT$1,500.
  
• Late return: NT$300 per hour, >6 hrs = 1 day fee (calculated based on original rental price).
  
• Lease renewal: inform 12 hours before return; company reserves the right to approve.
  

3. Insurance & Required Documents 💳

• Mandatory Third-Party Liability Insurance included.
  
• Foreign guests must provide Car Hire Excess Insurance or equivalent coverage.
  
• Accepted sources:
  

1. Travel insurance from home country (with vehicle damage coverage)
   
2. Third-party insurance platforms
   
3. Credit card rental insurance (with official proof)
   

• Campervan category must be selected.
  
• No valid insurance → reservation may be canceled or require security deposit up to NT$80,000.
  

4. Damage Responsibility 🛠️

• Renter responsible for: collisions, dents, scratches, flooding, misuse.
  
• Interior equipment: battery, AC, woodwork, beds, lighting, etc.
  
• All repair costs borne by renter; retroactive insurance claims not accepted.
  

5. Accident Procedure 🚨

• Call 110 (police).
  
• Contact your insurance provider.
  
• Notify us for assistance.
  

6. Payments 💰

• A 30% deposit and NT$10,000 security deposit must be paid within 3 days after booking confirmation.
  The remaining balance must be settled at least 14 days prior to the rental date.
• Failure to complete payment within the specified time may result in cancellation of the booking without prior notice.
  

7. Security Deposit 💵

• NT$10,000 for tolls / parking fees / triffic fines, and any minor repairable vehicle damage.
  
• Refund 30–45 days after deductions.
  

8. Agreement & Disputes 📄

• Effective upon deposit payment.
  
• Force majeure applies.
  
• Disputes handled by Taoyuan District Court.